You can download the Zash Go app on any Google Play enabled device. However, we recommend that you use Zash on a dedicated device, such as the PAX A920.

Account set up is quick and easy. If you have lots of products and SKUs we can help you to streamline the process by importing them straight into our system.

In order to make set-up as quick and painless as possible, we can provide you a template to prepare a CSV files with the following before starting the process:

• List of all products
• List of prices and tax information
• List of SKUs or barcodes
• List of customers

For more info, you might want to check out the Zash Product Manual where we provide more information + checklists of what you may need when choosing and setting up your POS. If you need someone to walk you through the process, just get in touch with us and support staff can assist you.

Zash also offers professional services that include hands-free setup (where we take care of everything, including migrating products and customers) and one-to-one training. 

Alternatively, you can find a Zash Partner in your area to provide on-site POS installation and account set up for you. Our partners are certified Zash experts who can get you up and running with the hardware, software, and add-ons you need to run your store.

When your machine arrives take a look at the quick start guide, this will show you how to power the device up, connect to Wi-Fi and log in to Zash. If you have any problems please call us on 0208 102 8376. Set up should be quick and you will be able to take your first payment!

To connect to WiFi, please follow the guide below:

1. Press the three lines in the top right corner and then select WiFi settings
2. If required, toggle the switch to On
3. Select your local network
4. Type in the passcode and press connect
5. If all details are correct you should see Connected

Most people who switch to Zash never look back. Our clients love the software’s user-friendly and intuitive interface, as well as its features and integrations. You don’t have to take our word for it though, we have over 20 000 customers that has used some or all of our services over many years. 

You can also register for a free account to get a hands-on feel of how it works. Finally, you can always talk to our trusty sales consultants for any specific questions or concerns and they’ll help you decide if Zash really is right for you. Drop us a line at hello@getzash.com 

Yes, Zash can be used on any Android infrastructure. You’ll be able to use our system by downloading our GetZash Android App.

Zash is a Swedish Fintech leader, part of a larger group based in United Kingdom. Talk to a friendly member of our team for more details.

Yes. GetZash works great for retailers with multiple locations and it makes it easy to manage your inventory, staff and customer information across all your stores.

At Zash, we are proud to be able to offer a comprehensive payment solution that allows you to either keep your existing merchant contract or we can get you set up with a MID from the Acquirer of your choice. We can even change your acquirer mid contract if you would like. Our payment solutions are delivered in the cloud, providing you with the flexibility and scalability you need, while reducing the requirement for capital investment. Just contact us to learn more!

Take a look at the Zash Operating Guide before using Zash for the first time. In the guide you will find details on how you can add your items and categories, run reports and more!

To process a card sale, please follow the steps below:

1. From the Zash screen select POS (you may need to unlock your device with the PIN, default is 1234)
2. Choose the category on the left hand side (it needs to be configured)
3. Add an item from a category by simply pressing on the button (simply press the icon again to increase the quantity)
4. Once you have added all the items select Card
5. The total amount will be displayed for the cardholder to tap, swipe or insert their card
6. Follow the on-screen prompts
7. After the card receipt has printed, you have the option to send a email receipt if required
8. Choose Email only and enter the cardholders email address, and hit done! 

To process a cash sale, please follow the steps below:

1. From the Zash screen select POS (you may need to unlock your device with the PIN, default is 1234)
2. Choose the category on the left hand side (needs to be configured)
3. Add an item from a category by simply pressing on the button (simply press the icon again to increase the quantity)
4. Once you have added all the items press Cash
5. Type in the amount Tendered, or choose from one of the amount buttons, press Pay
6. Issue change if applicable
7. You now you have the option to send a email receipt if required
8. Choose Email only and enter the cardholders email address, and hit done!

Technical support are here to help you, from basic account queries to technical support. GetZash support is available from 8am to 11pm Monday to Saturday, 10am to 5pm on Sundays. Please email hello@getzash.com and our team will be glad to help.

Remote assistance: For issues on your PAX we can remotely log in and have a look at the issue.