Terms of use

Zash User Terms & Conditions

Privacy & Terms

Collecting Personal Data
At Zash, we will not collect any personal data about you via our website unless you voluntarily provide it. Personal data is information exclusive to a sole person and includes details such as name, address, telephone number and email address. Occasionally we may ask you for personal data, such as contact details, so that we can respond to your enquiry or request or provide you with access to special offers.

Personal Data Usage
Any private information you choose to supply to us through our website will be used for the reason specified on the site. Your data will not be shared with other companies, providers or agents unless we have your express permission; it is permitted by data protection laws; or it is required for performing services. In each case, the data will be disclosed as permitted by regulations governing the protection of personal data. The recipient will safeguard the information and make use of the data solely for its intended purpose.

Contact Us
We have provided a contact form on our website and an email address in order for you to contact us with any questions or feedback you may have. Your comments will be viewed by whichever of our team are deemed suitable for issuing you with the best response. Be aware that it is possible for email communications without encryption to be read without the sender’s permission by other internet users. For this reason, if you prefer, you can call us using the telephone number provided and communicate confidential information.

We may provide links to external websites for and about other companies and their activities, which we believe may be helpful or interesting to you. These websites are outside of our control and we cannot be held responsible for their content, function and privacy practices. The addition of other website links to our site do not signify that we endorse any of the content or material they contain or the companies by which they are owned.

Personal Data Protection
Personal information collected by our website is protected against accident, loss and modification, as well as against disclosure or access that has not been authorised. Our stringent security measures produce a firewall that safeguards any personal data contained within our website. We also have robust plans in place for data recovery in the event of an unforeseen disaster.

Changes to Privacy Policy
Our Privacy Policy is subject to change and may be updated on occasion. We advise that you check our Privacy Policy on a regular basis to keep up-to-date on any amendments or additions that may affect you.

User Terms and Conditions

User Terms and Conditions These terms and conditions (the “Terms”) (together with the documents referred to in it) tell you the terms on which you may make use of our website www.getzash.com, its mobile version and the mobile app “Zash” (the “App”, and together the “Sites”). Use of the Sites includes accessing, browsing, or registering to use the Sites.

Please read these Terms carefully before you start to use the Sites, as these will apply to your use of the Sites. By using the Sites, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the Sites.

The Sites are owned and operated by Zash AB with organisational number 559047-9878 Address: Essinge Brogata 6, 112 61 Stockholm, Sweden (“Zash”, “we”, “our”, and “us”).


1.1 These Terms constitute the agreement between you and us for the use of the Sites and the contents and services available through them.

1.2 Our Privacy and Cookies Policy, will also apply to your use of the Sites. This policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Sites, you consent to such processing and you warrant that all data provided by you is accurate.

1.3 We may change these Terms from time to time. Any changes we may make to these Terms in the future will be posted on this page and, where appropriate, notified to you by email. Please review this page frequently to see any updates or changes to these Terms.

1.4 If we do not exercise or enforce any legal right or remedy which may be available to us, this will not be taken to be a formal waiver of our rights.

1.5 If any part of these Terms shall be unlawful or unenforceable for any reason, this shall not affect the remainder of these Terms and that part shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

1.6 If we are acquired by, or merge with, a third party, we may transfer any or all of our rights and obligations under these Terms to that third party or the newly merged entity.

1.7 All legal notices in relation to the Sites or these Terms should be given in writing and addressed to hello@getzash.com.


2.1 We may update the Sites from time to time, and may change the content at any time. However, please note that any of the content on the Sites may be out of date at any given time, and we are under no obligation to update it.

2.2 We do not guarantee that the Sites, or any content on it, will be free from errors or omissions.


3.1 The Sites are made available free of charge.

3.2 You acknowledge that access to the Sites is dependent on you being able to receive data via Wifi or 3G. You are responsible for making all necessary payments including in respect of internet and network connections. We are not responsible for the availability of the internet, or any errors in or damage to connections, equipment, or software that may occur in relation to your use of the Sites.

3.3 We provide the Sites on an “as is” and “as available” basis with all faults. We do not guarantee that the Sites, or any content on them, will always be available or be uninterrupted. Access to the Sites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Sites without notice. You agree that your use of the Sites is at your own risk. We will not be liable to you if for any reason any of the Sites are unavailable at any time or for any period.

3.4 You are responsible for making all arrangements necessary for you to have access to the Sites. You are also responsible for ensuring that all persons who access the Sites through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

3.5 To the maximum extent permitted by law, we disclaim any and all implied conditions and warranties that the Sites and the services available through them are of satisfactory quality, accurate, fit for a particular purpose, or non-infringing.


4.1 We permit access to certain parts of the Sites only to users who have registered with us. In order to access the services we offer, you must register with us. You must be 18 years or older to be eligible to register with us, use the Sites and the content and services provide through them. By using the Sites, you represent and warrant that you are 18 years or older. If you register with us, you must provide true and accurate information about yourself. Should the registration information provided prove false or misleading, we may suspend or terminate your account.

4.2 You are responsible for maintaining the confidentiality of your account details, including any user identification codes, passwords or any other piece of information that forms part of our security procedures, and you must not disclose these to any third party.

4.3 You are responsible for all activity under your account even if someone else uses your account. You authorise us to act on instructions received under your account and we will not be liable for any loss that you might suffer through following such instructions whether by you or another person.

4.4 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

4.5 You acknowledge that we may, at any time and at our sole discretion, request that you re-register with the Sites.

4.6 In the event that your mobile device is lost or stolen you agree that it is your responsibility to notify us at hello@getzash.com as soon as reasonably possible following such loss or theft.

4.7 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@getzash.com.


5.1 In order to pay a bill using the App, you will need to enter your debit or credit card information. You acknowledge that payment processing services are provided by a third party.

5.2 You warrant that you have appropriate authority to use the payment card details which you input. By inputting your debit or credit card information, you agree to use of that information by Braintree for the purpose of paying your bill and processing your payment.

5.3 Your card details will be stored securely by Braintree. We do not store your payment card details on our systems, although we retain some of the digits. This enables you to identify your appropriate payment card on subsequent occasions and on your payment receipt. You may add and remove payment cards from the App at any time.

5.4 You acknowledge and agree that we may pre-authorise your payment card upon your checking in to a venue on the App and upon items being added to your bill.

5.5 You agree that:

5.5.1 the first person to check in to the App on your table shall bear responsibility for full payment of the bill in the event that other users of the App on your table check in to the App and leave the table without paying; and

5.5.2 you will check the accuracy of your bill and the amount you pay upon receiving the bill and prior to payment. If you disagree with any part of the bill, you should request that the disputed part is removed from the bill before you pay the bill through the App.

5.6 You acknowledge that, while the contract for the provision of food, drink and other goods and services is between you and the relevant venue, the venue has authorised us to collect payment on its behalf. In the event of any claim or dispute between you and a venue, while we shall have no liability to you in respect of any such claim or dispute, you may contact us and we shall use our reasonable endeavours to assist in resolving the claim or dispute with the venue.

5.7 Following payment of a bill using the App, we shall email you a copy of your receipt. You acknowledge that charges incurred through the App will show as “GetZash” on your payment card statement.

5.8 In the event that your payment card is lost or stolen you agree that it is your responsibility to contact the applicable card company in order to cancel your payment card as soon as reasonably possible following such loss or theft.


6.1 We grant you a non-exclusive, non-transferable licence to install and use a copy of the App on your mobile device for the purposes of the services offered by the App only, which include (where applicable in relation to each venue), pay bills at, split bills with other users, and receive tailored offers from, venues listed on the App.

6.2 We are the owner or the licensee of all intellectual property rights in the Sites, and in the material published on it. Those works are protected by copyright, trade marks, database right and other intellectual property rights. All such rights are reserved.

6.3 You may not without our prior written consent (except to the extent required in order to use the Sites in accordance with these Terms) copy, sell, reproduce, publish, modify, or distribute any of the content published, displayer or performed on the Sites or systematically extract such content or in any way use or exploit commercial any such content.


7.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

7.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Sites or any content on it, whether express or implied.

7.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

7.3.1 use of, or inability to use, the Sites; or 7.3.2 use of or reliance on any content displayed on the Sites.

7.4 Please note that we only provide the Sites for domestic and private use. You agree not to use the Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7.5 We will not be liable for any loss or damage caused by a virus, distributed denial-of- service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Sites or to your downloading of any content on it, or on any website linked to it.

7.6 We assume no responsibility for the content of websites linked on the Sites. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


8.1 We do not guarantee that the Sites will be secure or free from bugs or viruses.

8.2 You are responsible for configuring your information technology, computer programmes and platform in order to access the Sites. You should use your own virus protection software.

8.3 You must not misuse the Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Sites, the server on which the Sites are stored or any server, computer or database connected to the Sites.


9.1. Zash will not process a refund unless it is verified by the relevant Venue. The following actions must be taken by the User immediately following payment of an incorrect amount (Incorrect Payment): – The User must inform the Venue that they have made an Incorrect Payment; – The User must ensure that the Venue verifies the Incorrect Payment by immediately recording the Incorrect Payment with Zash, as part of its reporting obligations under Venue’s Terms and Conditions with Zash; – Within 48 Hours of the Notification, the User must complete and submit a refund request by emailing our support hello@getzash.com

9.2. A Refund Request received outside the 48 hour period will not be accepted unless there are exceptional circumstances. Zash reserves the right to refuse any Refund Request that is not verified by the relevant Venue.

9.3. Once a Refund Request is approved, Zash will contact the User and refund to their credit or debit cards (such refund may incur a 3%-10% fee).


10.1 You may link to the Sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

10.2 You must not establish a link to the Sites in any website that is not owned by you.

10.3 The Sites must not be framed on any other site, nor may you create a link to any part of the Sites other than the home page.

10.4 We reserve the right to withdraw linking permission without notice.


Where the Sites contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or the performance of the services. Your dealings with, and interest in, services, merchants or promotions found on or via the Sites are solely between you and the person with whom you are dealing. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.


12.1. You provide us with information when you sign up to Zash. Zash will also collect information from all of its Users about their use of the App. By using Zash, you consent to use of that information and warrant that all information provided by you is accurate.

12.2. You may be offered the option to link one or more social networking profiles to your profile or Zash. Where you link a profile, you authorise us to post updates on your activities on Zash to your linked social networking profile.


These Terms, its subject matter and its formation (and any non-contractual disputes or claims) are governed by Swedish law. By approving these Terms and conditions you agree to the exclusive jurisdiction of the courts of Sweden.


Questions, comments and requests regarding these Terms should be sent by email to hello@getzash.com.