Don't Worry - Be Happy

The GetZash FAQ page covers various topics, including how to set up and operate the service, security, support, and more, so you should be able to find most, if not all of the answers you need here. 

We’ve also uploaded a couple of how to Video’s here, but you should simply download the app and give it a go yourself. Its fairly straight forward!

However, if you still have some unaddressed questions, feel free to get in touch with our sales & Support Team at hello@getzash.com ​

We don’t want you to spend a fortune either which is why GetZash has a pricing model where the cost depends on how big your business is. There are free plans and there are plans capped at €99/month per location. Custom quotes are available for retailers with six or more outlets.

All plans include one free register per outlet, but you can add as many registers as you need. To be safe, you’re best to start with a free trial so you can give us a test drive without investing too much from the get-go. If you need to cancel once you’re up and running, you can do so at any time.

It really depends on how many products you have and how busy you are. Some merchants complete the process within a couple of minutes, but if you have tons of SKUs and not a lot of free time, it could take days.

We do understand that time IS money for entrepreneurs, so in order to make set-up as quick and painless as possible, we recommend that you prepare CSV files of the following before starting the process:

  • List of all products
  • List of prices and tax information
  • List of SKUs or barcodes
  • List of customers

For more info, you might want to check out the GetZash Product Manual where we provide more information + checklists of what you may need when choosing and setting up your POS. If you need someone to walk you through the process, just get in touch with us and support staff can assist you.

Vend also offers professional services that include hands-free setup (where we take care of everything, including migrating products and customers) and one-to-one training. Find out more.

Alternatively, you can find a Vend partner in your area to provide on-site POS installation and account set up for you. Our partners are certified Vend experts who can get you up and running with the hardware, software, and add-ons you need to run your store.

It’s very likely that GetZash will play nice with the printers, scanners, credit card readers, and equipment you already have. We focus on making the software work with the best and most commonly used retail hardware and we hear a lot from retailers using GetZash successfully with printers we’d never even heard of.

But to be sure, swing by GetZash Hardware Guide for detailed specs on the hardware, peripherals, and computers compatible with GetZash.

Can’t find your existing hardware on our list of recommendations? Contact our sales consultants at hello@getzash.com or sign up for a free account and see how GetZash works with your store’s existing hardware.

It shouldn’t be that difficult if you know your way around CSV files and importing tools. GetZash lets you add your products one-by-one and we also have a CSV import functionality if you want to add products in bulk.

If you want to import in bulk, get in touch with us and we can help or for add one by one check out the how to video’s! 

Most people who switch to GetZash never look back. Merchants love the software’s user-friendly and intuitive interface, as well as its features and integrations. You don’t have to take our word for it though; here are some examples of happy GetZash customers and what they have to say about the POS.

However, we understand that each business is unique and not all tools may be a good fit for you. That’s why we invite you to take a tour of our software and see if it meets your needs.

You can also register for a free account to get a hands-on feel of how it works. Finally, you can always talk to our trusty sales consultants for any specific questions or concerns and they’ll help you decide if GetZash really is right for you. Drop us a line a hello@getzash.com 

You getting paid is very important to us, which is why GetZash works with leading payment processors including Bambora, SumUp, and many local merchant service providers so you can accept various payment types including cash, credit, debit, and mobile payments.

There may be some variations depending on your country, so for more specific details on payment processors, please visit our payment processing overview inside the GetZash App and also dont hesitate to contact us to find out who we support now and can connect for you in the future hello@getzash.com 

First off, you are a pioneer as you have already considered switching to a Tablet Based POS, instead of the old legacy Windows Based POS systems. An increasing number of retailers are opting for mobile POS systems because they’re sleek, portable, and allow you to bring the check out process to your customers.

At this moment in time, GetZash sofware is focused on Android infrastructure.

You’ll be able to get the system up and running either by downloading our GetZash Android App on any Android device.

GetZash works great with multiple accounting service providers. Data flows seamlessly between your POS and accounting software giving you greater insights into your business performance and eliminating the need for manual data entry. 

Customers that use a different Accounting Software can always pass Excel Files with categorised Tax and payment methods that the accountant can simply incorporate into their systems. 

GetZash has offices in UK, Sweden and Spain and works in many countries around the globe. Talk to a friendly member of our team for more details.

We wouldn’t want you to get to get stuck either. Fortunately, GetZash support is available 24 hours a day, 7 days a week. Online and phone support is free with every plan, so you can send us a message or call whenever you get stuck. You can also consult our Help Center anytime to find the answer to your question.

You sure can. We know how valuable your data is to you so we’ve taken the steps to ensure that you never lose it. GetZash offers an “Free” POS software service if you choose an acquirer that we partner with. We retain all your store data until you’re ready to use your account again.

If you prefer to download the data yourself, or if you want to permanently cancel your account, you can export your sales history, product list, customer list, and any other reports you might need.

While we highly recommend that you run GetZash with a stable Internet connection, we know that occasionally, your web provider might let you down. That’s why getZash has an offline mode that still lets you perform a number of store tasks such as taking cash payments and searching for products. Other features however, won’t be available offline.

To learn more about what you can and can’t do with GetZash when you’re offline, contact us to find out more.  Needless to say, you need to invest in a reliable Internet connection to make sure that GetZash (along with other parts of your biz) can function without a hitch.

Yes. GetZash works great for retailers with multiple locations and it makes it easy to manage your inventory, staff and customer information across all your stores. See our pricing page for more information about our multi-store plans.